A. Service Limitations

• Areas left unattended for a long time and considered high-risk for contamination are not supported (e.g., animal waste, heavy mold, or spaces with prolonged exposure to illness without cleaning).
• Maximum service height is limited to 3 meters.
• Service is provided indoors only, within reachable and safe working conditions.
• Outdoor areas such as parking lots, gardens, or external spaces are not covered.
• Post-construction or major renovation cleaning is not supported.
• Cleaning cannot be performed simultaneously with on-site technicians or contractors.
• Does not cover stains from paint, grout, or construction chemicals.
• Deeply embedded or permanent stains cannot be removed; only surface-level cleaning is provided.

 

B. Service Acceptance by Taskers

• All bookings are processed through an automated platform.
• Once a booking is posted successfully, Taskers will review and decide whether to accept the job.
• If your booking is pending for a long time, you may edit the date/time via the application.

C. Cleaning Service Terms

Cleaning (on-demand)

• Indoor residential areas only.
• Suitable for spaces that are regularly maintained (daily or weekly cleaning).
• Focuses on general cleaning, not deep cleaning.

Deep Cleaning

• Indoor residential areas only.
• Covers detailed cleaning in all areas, based on the appropriate number of Taskers and service hours.
• Suitable for move-in or move-out preparation.
• A team leader will supervise and manage the service team.

D. Additional Hour Request

• Overtime depends on Tasker availability.
• Taskers can request additional time through the app, which customers can approve or decline.
• You may also contact Customer Support during operating hours for assistance.

E. Receipt

• A receipt will be automatically sent to your registered and verified email after service completion.
• If your email is not verified, you will not receive the receipt. Please verify your email and contact Customer Support to request it again.
• Receipt details cannot be edited. Information will reflect the booking details provided in the application.

F. Tax Invoice

• bTaskee is a platform connecting customers with service providers and is not the direct service provider.
• Payments are collected and transferred to Taskers; therefore, tax invoices cannot be issued on behalf of Taskers.
• bTaskee can issue a tax invoice only for platform service fees.
• Full tax invoices are available only for Office Cleaning services.
• Tax invoice details must be filled in during the booking process; otherwise, the system will not notify the accounting team.
• If you wish to request a tax invoice, please complete this form: https://forms.gle/9z6ZCpgEgC4Wi7gPA
• You will receive the tax invoice within 1-2 business days.