Account Management Executive (Customer Success)

Responsible for managing and expanding bTaskee's B2B and B2C subscription customer base, ensuring retention, upselling, and long-term partnerships.

Key Responsibilities

• Manage key B2B and B2C accounts, ensuring high satisfaction and retention.

• Identify upselling opportunities and convert customers to subscription plans.

• Develop partnerships with corporate clients and negotiate contracts.

• Monitor subscription renewals, optimize packages, and analyze customer data.

• Collaborate with internal teams to enhance service delivery.

Qualifications:

• Bachelor’s degree in Business, Sales, or Marketing.

• 2+ years of experience in account management or business development.

• Strong negotiation, relationship management, and analytical skills.

• Experience with CRM and subscription-based services.

• Fluent in Thai and English.