Customer Support (Chinese is a plus)
The Customer Support Officer is responsible for delivering exceptional customer service and support for bTaskee's platform users in Thailand. This role ensures timely resolution of customer inquiries, maintains high satisfaction levels, and provides crucial feedback to improve service delivery across all home service categories.
Key Responsibilities
Handle customer inquiries via chat, phone, and email (Thai & English)
Process bookings, modifications, and cancellations
Resolve complaints and service-related issues
Coordinate with service providers for seamless service
Monitor customer feedback and service quality
Handle escalations and urgent cases
Assist customers with platform usage and payments
Qualifications:
Bachelor's degree in Communications, Business, or related field
1-2+ years of customer service experience (preferably in digital platforms)
Experience with CRM and customer service tools
Fluent in Thai and English (written and spoken) Chinese is a plus
Strong communication, problem-solving, and digital skills
Ability to work under pressure and in rotating shifts (including weekends & holidays)