Quality Assurance Officer

bTaskee connects customers with trusted service providers (Taskers). We are looking for a Quality Assurance Officer to maintain and enhance the quality of cleaning services, ensuring they meet customer expectations and bTaskee standards.

Key Responsibilities

Quality Control & Monitoring

• Develop and implement quality standards, checklists, and evaluation criteria for cleaning services.

• Conduct regular inspections of cleaning services (remote and on-site).

• Assess Tasker performance using customer feedback and quality metrics.

Quality Management

• Analyze service quality data to identify trends and areas for improvement.

• Address customer complaints with corrective action plans.

• Collaborate with the training team to update cleaning guidelines.

Qualifications:

• Bachelor’s degree in Quality Management, Hospitality, or a related field.

• 1-3+ years in quality assurance, ideally in cleaning services or facility management.

• Fluent in Thai and English.

• Attention to detail and strong analytical skills.

• Proficient in mobile apps and digital tools for monitoring.

• Effective communication and problem-solving abilities.

• Ability to travel within service areas for on-site inspections.