Senior Operations Executive (Tasker Management)

We are looking for a Senior Operations Executive to oversee bTaskee’s Tasker-side operations — including housekeepers, masseuses, eldercare workers, and air-conditioning technicians. You will ensure smooth daily operations, high service quality, and efficient workforce management while supporting the growth of our Tasker community and enhancing customer satisfaction.

Key Responsibilities

• Develop and execute operational plans, ensuring all KPIs are achieved (acceptance rate, completion rate, cost per task).

• Recruit, screen, and onboard new Taskers to meet business demand.

• Build strong relationships within the Tasker community through communication and mentorship programs.

• Conduct training on service standards, safety, and customer care.

• Monitor performance, analyse data, and implement improvement plans.

• Collaborate with Product, Customer Service, and Marketing teams to improve operations and service quality.

• Ensure all operations comply with internal policies and labour regulations.

Qualifications:

• Bachelor’s degree in Business or related field.

• 4–6 years of experience in operations management (preferably in service or platform-based business).

• Proven leadership with experience supervising at least 10 team members.

• Strong communication, negotiation, and problem-solving skills.

• Proficiency in Excel / Google Sheets / BI tools for data analysis.

• Highly organized, adaptable, and results-driven.